Refund policy
Refund and Return Policy
At WeQook, customer satisfaction is our top priority. While we strive to provide the best products and services, we understand that returns and refunds may occasionally be necessary. Please read our policy below for detailed information.
Return Policy
We have a 15-day return policy, meaning you have 15 days from the date you receive your item to request a return.
Eligibility for Returns
- Non-perishable items: Returns are accepted as long as the product is unopened, unused, and in its original packaging. Proof of purchase is required.
- Perishable items: Unfortunately, due to their nature, we cannot accept returns on perishable items.
- Sale items and gift cards: We are unable to accept returns on sale items or gift cards.
To start a return, please contact us at info@weqook.com. Once your return is accepted, we’ll provide a return shipping label and instructions on how to send your package back. Please note that items sent back without prior approval will not be accepted.
You can always reach out to us for any return-related questions at info@weqook.com.
Refund Policy
Once we receive and inspect your return, we will notify you of the approval status. If your refund is approved, it will be processed and automatically credited to your original payment method within 10 business days.
Important Notes:
- Refunds may take additional time to be reflected in your account depending on your bank or credit card company.
- If more than 15 business days have passed since your refund was approved, please contact us at info@weqook.com for assistance.
Additional Considerations
At WeQook, we are committed to your satisfaction. If for any reason your experience does not meet expectations, please don’t hesitate to contact us. We handle each case individually and will always do our best to find a resolution that works for you.
Thank you for choosing WeQook!
